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Avis Rent A Car

avisAvis Rent A Car System, LLC and its subsidiaries operate one of the world’s leading car rental brands, providing business and leisure customers with a wide range of services at more than 2,100 locations in the United States, Canada, Australia, New Zealand and the Latin American / Caribbean region.

 Avis is one of the world’s top brands for customer loyalty, as ranked in the 2008 Brand Keys® Customer Loyalty Engagement Index. The company is a wholly owned subsidiary of Avis Budget Group, Inc. (NYSE: CAR). Avis Budget Group has marketing agreements with Avis Europe Plc, a separately owned UK-based company owning or franchising an additional 2,900 Avis locations in Europe, Africa, the Middle East and Asia.
Quick History
Avis Rent A Car System, LLC and its subsidiaries operate one of the world’s leading car rental brands, providing business and leisure customers with a wide range of services at more than 2,100 locations in the United States, Canada, Australia, New Zealand and the Latin American / Caribbean region. Avis is one of the world’s top brands for customer loyalty, as ranked in the 2008 Brand Keys® Customer Loyalty Engagement Index. The company is a wholly owned subsidiary of Avis Budget Group, Inc. (NYSE: CAR). Avis Budget Group has marketing agreements with Avis Europe Plc, a separately owned UK-based company owning or franchising an additional 2,900 Avis locations in Europe, Africa, the Middle East and Asia.
World Headquarters
 6 Sylvan Way, Parsippany, NJ 07054
Employees More than 14,000 Avis employees worldwide and an additional 7,000 Avis Budget Group, Inc.
(not included in Avis total)
Locations (as of 12/07)
United States Only
 International
Corporate: 1,018 (239 Airport; 779 Off Airport)
Licensee: 251 (106 Airport; 145 Off Airport)
Total: 1,269
 Corporate: 317
Licensee: 598
Total: 915 (excludes Avis Europe)
Business Mix Corporate 60% Leisure 40%
About the Avis Fleet
In the U.S., the Avis fleet averages 217,500 vehicles (corporate owned) and features a wide variety of GM and other fine vehicles.
Avis features a “Cool Car Collection”, a series of popular high-end vehicles that can be specifically reserved by make and model. Popular vehicles in the Collection include the subcompact Toyota Prius gas/electric hybrid, the full-size Nissan Altima hybrid and the small SUV Ford Escape hybrid as well as the Chevy Corvette convertible, the Cadillac CTS, Hummer H3, Lincoln MKX, and Chrysler Crossfire.
Many Avis vehicles come equipped with GM’s “On Star” navigation and emergency response system. XM Radio is also available free of charge in all equipped vehicles.
Special Service Offerings
Avis Preferred and Avis First, our customer loyalty programs, offer members counter-bypass service and bonuses such as reward rental days and upgrades.
Avis Cares® is a multifaceted program designed to ensure that Avis customers have a safe and stress-free trip to their destination. Included in the offering is a guide for the proper usage of child safety seats. Avis was the first rental car company to offer the LATCH system, the federal standard for child restraint installation.
Avis Access is the rental car industry’s first comprehensive accessibility program for travelers with disabilities.
Partner Programs
Upromise®: Avis is a car rental partner of Upromise, the way to save for college.
Avis @Sears: Avis is the official car rental partner of Sears. Avis is the only car rental company that accepts the Sears Card credit card and there are more than 130 Avis locations within the Sears Auto Centers.
Sales Programs
Avis Corporate AwardsTM is a program designed to help small and mid-size businesses by offering low corporate rates, complimentary rental days, and free enrollment in Avis Preferred service.
Avis MiniLease is designed for 60 day to 11-month rentals for extended vacations, relocations or temporary assignments.
Avis Group Sales is designed to help group, association and family gatherings with their ground transportation needs and offers special pricing and other assistance for meetings using five or more cars.
Avis Corporate Sales offers large and mid-sized business managers negotiated rates, frequency benefits and optional coverages.
Full Cost Pricing: Avis’ award-winning reservation center always quotes the full cost of a rental to a customer, including fees.
Avis Web Siteswww.Avis.com - For customer reservations and information
www.AvisAgent.com - For travel agents
www.AvisInteractive.com - For corporate travel managers
www.Avis.com/avisfirst - For members of Avis First
www.AvisAwards.com - For small businesses who are members of Avis
Avis Budget Group, Inc. Executive StaffRonald L. Nelson, Chairman and CEO
F. Robert Salerno, President and COO
David B. Wyshner, Chief Financial Officer
Larry De Shon, Executive VP, Operations
Scott Deaver, Executive VP, Strategy
Thomas M. Gartland, Executive VP, Sales and Marketing
Karen Sclafani, Executive VP and General Counsel
Mark J. Servodidio, Executive VP, Chief Human Resource Officer
 Patric Siniscalchi, Executive VP, International Operations
Becky Alseth, Senior VP, Marketing
Robert Bouta, Senior VP, Properties
Kaye Ceille, Senior VP, Global Travel & Partnership Sales
Edward Gitlitz, Senior VP, Fleet Services
Bob Lambert, Senior VP, Corporate Sales
Brett Weinblatt, Senior VP and Chief Accounting Officer
Public Relations ContactsJohn Barrows, VP, Communications & Public Relations
Recent Awards and Recognition
U.S.A.
“One of America’s Top Corporations for Women’s Business Enterprises” - WBENC (2008)
“Best Rental Car Company” - Business Traveler Magazine (2007)
“Avis Preferred - Best Car Rental Program” - Global Traveler Magazine (2007)
“North America’s Leading Car Hire” - World Travel Awards (2007)
“2007 Extra Mile Award” (for electronic toll collection) - Budget Travel Magazine (2007)
#1 Car Rental Company in the 2007 Customer Loyalty Engagement Index - Brand Keys (2007)
“Service Excellence Award” - Net Jets (2007)
“Partners in Progress” - Sears Holdings Corporation (2007)
Supplier Excellence Award” - Abbott (2007)
“2006 Car Rental Supplier of the Year” - Carlson Wagonlit Travel (2007)
“2006 Reader’s Choice Award” - Agent@Home Magazine (2007)
“Title III Public Accommodations Award” (for supporting the Americans with Disabilities Act and introducing Avis Access) - Mayor’s Office of New York City for People with Disabilities (2006)
“Transportation Supplier of the Year” - Ensemble Travel Group (2006)
“Patriotic Employer” (For contributing to national security and protecting liberty and freedom by supporting employee participation in America’s National Guard and Reserve Force) - The National Committee for Employer Support of the Guard and Reserve (2006)
#1 Car Rental Company in the 2006 Customer Loyalty Index - Brand Keys (2006)
New York Region Outstanding Corporation for 2006 - Women Presidents’ Educational Organization (2006)
“Best of Class Customer Service Award” - Yahoo Supplier Summit (2006)
“One of America’s Top Corporations for Women’s Business Enterprises” - WBENC (2006)

Our Vision
“We will lead our industry by defining service excellence and building unmatched customer loyalty.”

Our Mission
“We will ensure a stress-free car rental experience by providing superior services that cater to our customers’ individual needs…always conveying the ‘We Try Harder®’ spirit with knowledge, caring and a passion for excellence.”
Our Values

Integrity
We will honor all commitments to our customers, employees and shareholders.
We will conduct business with unwavering high standards of honesty, trust, professionalism and ethical behavior.
We will communicate openly and frequently, sharing what we know, when we know it.
Respect for the Individual
We will treat each person with whom we work with respect, professionalism and dignity.
We will communicate expectations to employees, and provide honest and timely feedback on performance.
We will embrace a diversity of ideas, cultures, ethnicities, and backgrounds to enhance our promise and value to customers.
We will provide career development opportunities for employees who show initiative, and performance results to help them individually manage their careers to maximize their potential.
Quality

We will place the interests of our customers first.
We will be dedicated to providing an individualized rental experience that assures customer satisfaction and earns the unwavering loyalty of our customers
We will ensure that the “We Try Harder®” philosophy underlies everything we do and shines through in our service to customers.
Teamwork

We will work as one cohesive team from the smallest unit to the organization as a whole.
We will develop and retain leaders who continually raise the bar, provide direction, remove barriers and empower people to successfully accomplish goals.
We will maintain a caring and supportive work environment that fosters a sharing of ideas, skills and resources.
Growth and Profitability

We will be dedicated to continuous innovation and pursue new ideas and opportunities to accelerate profitable growth.
We will deliver value in all we do to assure consistently high returns to our shareholders.
We will recognize and reward excellent performance, which drives superior results.
Community Responsibility

We will be active participants in our communities and encourage employee involvement in civic and charitable activities.
We will be role model business leaders in the countries and communities in which we operate.
We will develop and implement business practices consistent with safeguarding the environment.
www.avis.com

Date : 02-04-2009
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